Return & Exchange Policy
Last Updated: June 2026
At KUTTUSH ELITE KITS, customer satisfaction is our priority. Please read our return and exchange policy carefully before placing your order.
1. Exchange Eligibility
We accept exchanges only if:
- You receive the wrong product.
- You receive a damaged or defective item.
- You receive the wrong size compared to what you ordered.
To request an exchange, please contact us within 48 hours of receiving your order.
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind after purchase.
- Incorrect size selected by the customer.
- Customized jerseys (including printed names, numbers, or patches).
- Products that have been worn, washed, or damaged after delivery.
3. Exchange Conditions
To qualify for an exchange, the product must:
- Be unused and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
4. Exchange Process
- Contact our support team within 48 hours of delivery.
- Provide your order number along with photos of the product (if damaged or incorrect).
- Once approved, we’ll provide instructions for the exchange.
- The replacement item will be shipped after we receive and inspect the returned product.
5. Shipping Charges for Exchanges
- If the mistake is made by KUTTUSH ELITE KITS, we will cover the exchange shipping cost.
- If the exchange is requested for any other eligible reason, the customer may be responsible for the courier charges.
6. Refund Policy
We currently do not offer cash refunds. Eligible cases will be resolved through a product exchange or replacement.
7. Order Cancellation
Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
8. Contact Us
If you have any questions regarding returns or exchanges, please contact us:
KUTTUSH ELITE KITS
📍 Faridpur, Dhaka, Bangladesh